FAQs

CRAFTSMANSHIP

WHO CREATES PAULINA'S BAGS?

We rely exclusively on third-generation artisans who have mastered the art of traditional saddle stitching. A single artisan is responsible for your bag from the first cut of the hide to the final polishing of the hardware, ensuring a consistency of spirit and quality that mass production cannot replicate.

WHAT DISTIGUISHES PAULINA'S LEATHER?

HOW IS THE HARDWARE APPLIED?

ACQUISITION

DO YOU OFFER MADE-TO-ORDER COMMISSIONS?

DOES PAULINA EVER HOLD SALES?

SHIPPING & RETURNS

HOW WILL MY ORDER BE PACKAGED?

IS MY SHIPMENT FULLY INSURED?

WHAT IS THE RETURNS WINDOW?

HOW DO I INITIATE A RETURN OR EXCHANGE?

CARE & PRESERVATION

HOW DO I STORE MY PAULINA BAG?

DO YOU OFFER REPAIR SERVICES?

GET EXCLUSIVE UPDATES

Keep up with our latest product launches.

GET EXCLUSIVE UPDATES

Keep up with our latest product launches.

GET EXCLUSIVE UPDATES

Keep up with our latest product launches.

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