Last Updated: [Date]
At Paulina, we are committed to protecting the privacy and security of our clients. We understand that your personal information is a luxury asset in its own right, and we treat it with the same level of care, security, and discretion as we do our leather goods.
This Privacy Policy outlines how we collect, use, and safeguard your information when you visit our website or utilize our concierge services.
1. Information We Collect
To provide you with the Paulina experience, we collect the following types of information:
Personal Identification: Name, email address, shipping/billing address, and phone number.
Transactional Data: Details of the products you have purchased, bespoke commissions, and repair history.
Payment Information: Encrypted payment details (we do not store full credit card numbers; these are processed by our secure third-party payment partners).
Technical Data: IP address, browser type, time zone settings, and device information used to access our site.
Profile Data: Your username, password, purchase history, and preferences (e.g., "Waitlist" interests).
2. How We Use Your Information
We use your data to deliver a seamless luxury service:
Order Fulfillment: To process commissions, manage payments, and deliver your items via secure courier.
Client Services: To provide support, manage repairs ("The Spa"), and handle inquiries.
Personalization: To remember your preferences and suggest items that align with your collection.
Authentication: To maintain the digital provenance (blockchain/NFC records) of your specific handbag for ownership verification.
Communication: To send order updates and, if opted-in, exclusive invitations to private releases or atelier events.
3. Sharing Your Information
Paulina does not sell your personal data. We only share information with trusted third parties necessary to operate our business:
Logistics: Courier services (e.g., FedEx, DHL) to deliver your package.
Payment Processors: Secure gateways to authorize transactions.
Service Providers: Technology partners who host our website and assist with email communications.
4. Data Security
We implement high-standard security measures to prevent your personal data from being accidentally lost, used, or accessed in an unauthorized way. Access to your personal data is limited to employees and partners who have a business need to know and are subject to a duty of confidentiality.
5. Your Rights
Depending on your location, you may have the right to:
Request access to the personal data we hold about you.
Request correction of incorrect data.
Request deletion of your data ("Right to be Forgotten").
Withdraw consent for marketing communications.
To exercise these rights, please contact our Data Privacy Officer at [privacy@paulina-brand.com].